Our Help Desk Solutions offer on-demand technology support, specifically designed to address the service and budgetary concerns of entrepreneurs, small and mid-sized businesses. When you call our Help Desk, you will receive high quality, end-to-end, and customer support including issue assessment, problem resolution and follow up. We believe that technology should support your business goals, not impede them and our customizable Help Desk Solutions are designed with that in mind. Our IT tech support includes:
Knowledgeable and Courteous IT Professionals at Your Disposal
Our experienced and personable help desk staff will work to resolve your issues while providing you with the highest quality customer support. Let our technicians rapidly respond to technology questions so that you and your employees can focus on managing and growing your business.
Personalized IT Support Services
We recognize that every business has unique IT needs that are determined by the company size and budget, as well as other factors like employees’ technology skills and response time requirements. Whether you are part of a rapidly expanding mid-sized company, a small business owner, or a solo entrepreneur, we have an IT solution that will work for you.
Remote Global Desktop Support
Your office and remote employees can access our help desk service from anywhere. Just type your session key into the box on our home page and we can service your request. Our Download online help desk allows you to submit and track your support requests in real-time. And, you can track our progress from start to finish as we solve your IT problem.
Guaranteed Response Times
Your IT support requests are placed in a priority queue so our help desk technicians can ensure that you get the best response times we offer. You’ll receive a written guarantee that we’ll respond to high priority requests within a predetermined time frame.
Customized Self-Help Knowledge base
We’ll build a fully searchable, online, self-help library for your business. You can save time and avoid needless, repetitive help desk requests by accessing your own custom “How to” library.
Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Cisco Channel Partner Program have access to the solutions, training, tools and support needed to help satisfy their customers.